I ultimately had to file a dispute with my credit card company to get a full refund. Only the latest review will count in the company's TrustScore. The goal of this game is to find your favourite room in the catacombs. the figures were wrapped by two layers of bubble wrap and were completely in perfect condition.the customer service was one of the best I dealt with. "Solaris" is routinely called Tarkovsky's reply to Kubrick's "2001," and indeed Tarkovsky could have seen the Kubrick film at the 1969 Moscow Film Festival, but the film is based on a 1961 novel by the Polish science fiction writer Stanislaw Lem. -They have a big amount of Items available-The support is helpful and friendly-They inform me if there are any new items-The website is nice and clear-always original. Today we will be doing a review of Solarisjapan.com and a unboxing of the Yakumo Yukari Touhou Project Japanese 1/8 PVC Anime Figure! It was wrapped up pretty safe. It’s an online store based in Japan. Photos were requested, which took approximately 2 weeks to procure. I have ordered several items from this store and I can confirm:-All items are legitimate-All are well packaged-Great contact-Great communicationIve only had one order mix up and they sorted it out with no problems.I will warn to anyone shopping online (this goes for all stores) there is the chance of import fees, personally I've only recently been charged 3 times out of the many many times but that many be due to the UK currently going through brexit. Solaris Loyalty Program. Despite this, there was no tracking number available, up until late December after Christmas. Share your collections, post news, and ask questions about the hobby. See, I don't really want to like email them 1 email per 2 weeks to check the status with the same response. Guests can enjoy Japanese cuisine with a touch of French-style cuisine at on-site restaurant. Property Manager at Solaris, responded to this review: Thank you for taking the time to leave a review. It exceeded my expectations. I don't understand why they didn't retur the entire amount.very unsatisfied, Arrived after a month or so, (expected the delivery to be longer because of Covid) and it came in perfect quality! Absolutely ridiculous! Jared was so professional and kind throughout the whole process. Items were well packaged with a good layer of bubble wrap, and some extra padding to fill out the box. Highly recommend Solaris, especially for pre-owned figures, even 4 star figures are almost perfect and 4.5 and 5 stars are literally just like new. This was my first time purchasing from Solaris Japan and I have to point out that I'm really impressed by how neatly and safely packaged my figures were as well as how responsive they were.I made my order on the 3rd of may, purchasing two Super Action Statues figures of Yoshikage Kira and Killer Queen one of which was brand new and the other was preowned. I bought a pre owned Kise Ryouta figure, it arrived super super fast and the package was well protected. The figure also looks brand new. Don't hesitate to buy anything you want from this site to either complete or start your collection. After a few back and forth emails regarding the matter, they were still unwilling to remove the unwarranted fee. due to Covid-19, Japan post wasn't able to ship to several countries and had either restricted/suspended mailing goods to said country, but a few weeks pass by and Solaris Japan offered me the solution of shipping with courier services. Join. On May 24, 2011, The Criterion Collection released Solaris on Blu-ray Disc. Absolutely abysmal customer service. It looks even more beautiful than the pictures and is simply perfect as if it had never been unboxed until now, which is really something since it is a second-hand item. My daughter placed and order with them. :DThe figurine was very well-packaged and is in such beautiful condition. Thanks to Solaris Japan for this figure, for the perfect packaging of the same that allowed it to arrive intact as well as its box, despite the damage suffered by the external packaging. Audience Reviews for Solaris Aug 22, 2018 Kris Kelvin (Donatas Banionis) arrives at a station hovering above the planet Solaris, which has been studied and debated for years. We want to apologize for the problems and inconveniences. Can't ask for anything more. The figure was as expected just beautiful and i will never regret that one.I dont mind paying more as long as everything goes smooth.So far 2/2 purchases went perfect. By ... Solaris, based on the book of the same name by Polish science fiction author Stanislaw Lem, has been referred to as "the Russian 2001" with good reason. The packaging is well made and the tool of "friendly invoice" is great, being an EU costumer it makes a great difference!I'm waiting for a 41cm bunny figure and i hope everything will go smoothly as my preovious orders!Prices are in line with other Japaneese stores but you can always find some great deals on pre-owned and occasionally good deals on new products aswell.One thing i wish it could be implemented on the site is a tool to display your research of items (example: if i type "nendoroid" i'd like to be able to see all the nendoroid from most cheaper to expensive or to latest added to oldest etc. To obtain this tracking number I had to send an email to customer support, and a reply was not had for around 5 days, but given that the email was sent over the Christmas period it is understandable. Solaris Japan has been in this business for 10 years now and we take great pride in offering highly flexible customer service, as a lot of feedback online proves. Solaris Solar was excellent to work with. Online. for sale. And I am so impressed! it's been over a month since i placed an order and they currently have the worst possible customer service team responding to my emails. I definitely recommend them. This has been my 4th order from Solaris Japan, each time everything went smoothly. I'd be glad to update this review when I actually receive my refund back, but so far I am just out of my money with nothing to show for it.Edit: I finally got refunded with in-store credit (Japan Post at this point never got back to Solaris). Fantastic store I've ordered games from solaris Japan twice over the past few years and the service is excellent! I’ve placed several orders with Solaris and haven’t had any issues with them, their customs friendly invoice tool is great for shipping to the uk as customs here are evil. Their site says in plain text that they will cancel preorder items up to 7 days before the release date with a 10% restocking fee. I'm not even asking for a 100% refund, I'm totally fine with the 10% fee, but it has been two full weeks now and the only response I get from these incompetent clowns is that there is a glitch in their cancelation system and that they are working on it. The box had no damage at all and was wrapped nicely. I have been asking for 4 cancelations on preorder items I no longer want. Solaris review – love and loneliness collide in best take yet on sci-fi classic. the site is easy to access and makes searching as small key words can find the figure you are looking for.the customer service that is really good and helpful the kind that don't make you angry with robotic responses, and having for example a damaged figure getting a refund was pleasant and quick (having good reasons of course).The thing I can criticize Solaris japan for is the pricing of certain items knowing that they are hard to find they will pump up the price for them. they were very quick to respond and informative and just overall made sure that you had all the answers you were seeking.In conclusion, I'm really satisfied with my shopping experience with the website and it will definitely be my go to figure store for my future purchases. I agreed and paid for the extra shipping fees and right away, my order was shipped on the 17th of june with Fedex.It's the 25th of june today and I finally received my order, and it was completely worth the wait. A free inside look at company reviews and salaries posted anonymously by employees. the figure bought is now costing me £65+ when it's bought for only £25 which feels like a rip-off. Giving 3 stars because the first order was great and smooth, but for my second order, I requested to change the order shipment type from regular to express about 2 months ago, and I understand you got limited workers, but it's 2 months but I still don't have any reply is getting a bit tiresome. This is a recommended site that I use to buy rare genuine stuffs directly from Japan. Come October 2018 at the Japan Portafest, CA officially launched the Solaris and you had to be living under an audiophile rock not to have seen some sort of coverage online. This joke of a company requests payments then has shipments sent back to them, according to their post tracker. 615. )I've also had experience with the support staff since i placed 2 orders very closely and i kindly asked them to pack them together since first one had not shipped yet; they've been fast and efficient and my orders have arrived in one pack with no issue.Very great experience overall, will continue to buy from them for sure! I bought a pre owned Jotaro kujo figure that took awhile to get here (like 2 months but it gave me a warning before purchasing it) and while it said the figure was 5 stars of the condition of it and they also send you pictures of the figure you bought to see the condition before they ship it to see if you still want it and yeah the figure had no paint problems and had all pieces but the legs and torso was very loose and was sticky for some reason but I figured out how to pose him without it moving so I'm not complaining much but even then the site is very good has a selection of things from games to figures with great prices, Ordered a pre owned figure of Takasugi from Gintama, but once I opened the box I found that his sword was missing. Read 2 more reviews about Solaris Japan Made in the Soviet Union Progress: 2/52 "You like dire questions; soon you'll ask me about the meaning of life." I came across this site after a long search for a particular rare Nendoroid I wanted to get my brother for Christmas and found a secondhand one here. Little disappointed since I’ve heard a lot of good things about pre owned Figures from this website. My figures took nearly 2 months to arrive but everything was well packaged and arrived safely. Definitely trusthworthy.Cheers from Italy. Delivery times can be long if you live outside of Japan and are a tad longer right now for obvious reasons, but it was worth the wait. An OK experience, may be worth giving another chance. Stay safe and keep up the great work! Audience Reviews for Solaris. So I try to cancel the order and they tell me they are going to charge a 15% restocking fee. The item selection is good, they ship fairly quickly, and the condition/care they put into packing is really nice. Claudio Tapia doesn't recommend Solaris Japan. I am positively amazed and will surely come back to your store. Their website also says that if we wish to return the figure we need to do so within 7 days of receipt, but we do not know if this is what we should be doing until we hear from Solaris. Review of Solaris. We are specialists in indoor air quality improvement technology. If you have a problem with your order they will go above and beyond to help you. There are 9 solarisjapan.com coupons available in January 2021. Hours later I receive and email saying that they cannot ship to the US via the method selected in check out and that I could ship with a carrier service (much, much more expensive)! super happy with my purchases and super helpful team. Everything went alright.Now for the second purchase i made it a bit more expensive, arround 260€ + 70€ Customs duty. 27 Solaris Paper Inc. reviews. © 2021 Trustpilot, Inc. All rights reserved. Solaris japan really has an amazing stock compared to other stores and having second hand figures with lower prices on a lot of figures is a cherry on top of it. Will definitely buy from them again. Hello, I came across this site: ... A subreddit for figures from anime and related Japanese productions. Our air cleaning systems advance the state-of-the-art in efficient particulate removal. Updated Nov 28, 2020. I did this but they emailed me saying that they couldn't send me a photo. i've sent 3 emails asking to do this but instead they ignored it and sent me another email telling me to pay so much extra for a different shipping company. Hopefully, we will receive a response shortly, so we can turn the two stars to 5 and continue to make purchases with confidence. The secondhand figures I bought are in great condition. 69.1k. There are some shocks and surprises, but this is not " Alien." Reasonable price and wide range of items. MW10 is rare in the classified section because it was a Japan only release, unlike the SE Solaris which was released worldwide. How do they even conduct their business? Pros:-I ordered some Items in this Store and never had any problem. Let’s start by getting to know the online store – Solaris Japan. Great experience, will definitely buy more figures from this store! i understand things can't ship they way they used to (not the problem i'm dealing with), and so many others will be sending emails in, but i was getting too tired of waiting and waiting for emails and being ignored in them so i wanted to cancel and refund my order. Thank you for everything and take care, stay safe! Also, I have previously sent them an email regarding the authenticity of their products, and they said that " reprints (for dakimakura, and I think bootlegs for figures) are not legal in Japan ". I've ordered from them a few times and I HIGHLY recommend them, you WILL be left in great hands, you can take my word for it.-----------------------------PROS:Customer service is incredible! All the information you may want to know is easily found on the site.Lastly, you will NEVER get a bootleg from this company, they guarantee the authenticity of course.CONS:There is none, Except if you want to preorder something they only accept full payment upfront. However the second time I ordered over $250 worth of figures and they hadn't shipped them two weeks later.I emailed them and they replied stating that they didn't know when they could be shipped due to the virus and they couldn't give me an estimated ship out date.That was totally understandable, so I just asked for my order to be refunded. Ordered an Preowned asuka figure condition was perfect delivery took abit longer then I’d hope but that’s due to covid and answered all my emails and kept me posted. The item was dispatched very quickly, arrived in my country within the stipulated time-frame and it was very well packed right down to the actual item's box so that it wouldn't budge or be crushed during transport. but having a place to buy hard to find figures really lowers the headache of searching for that figure that is out of stock everywhere.to conclude my review:stock 5/5pricing 3/5service 5/5 site design 5/5overall 5/5I would really recommend buying from Solaris as they wont disappoint. the site is easy to access and makes searching as small key words can find the figure you are looking for. They rectify any mistakes they made, they don't punish the customer.You can find a lot of RARE figures on this site, just be patient and they may get it in stock.Prices are great and very fair, I found a rare figure for a good deal here.The website is the nicest design you will come across, it's really easy to navigate and looks highly professional. Created Sep 22, 2011. Luckily, I had some good communication with the staff and they answered my questions which put my mind at ease. I was a bit apprehensive and had a few doubts at first after reading several mixed reviews, plus whether it would arrive in time despite the current pandemic and potential customs delays. © 2021 Trustpilot, Inc. All rights reserved. Most companies will just offer you a refund but Solaris INSISTS that it could not possibly be on their end, but when 1/4 of what you are paying is shipping and insurance alone, I expect some sort of recourse within a reasonable time frame. I can also say that Solaris Japan is safe - at least for dakimakura. Solaris japan really has an amazing stock compared to other stores and having second hand figures with lower prices on a lot of figures is a cherry on top of it. They have ignored nearly half of my emails requesting updates and at the time of writing this, I still have not received my refund. Always my first stop for figures, I had some holding requests but Solaris handled everything exactly as I asked and the items arrived perfectly fine. The affiliate program didn't work for me despite a fan doing a purchase. So, there...Solaris Japan is A-OK for me! Get the best deals on Solaris Men's Clothes when you shop the largest online selection at eBay.com. Unable to ship to US-Charge fees for cancelations. [Question] Is Solaris Japan legit? Figures in mint condition, fast shipping, expected delivery times. I've ordered before and received excellent experience both in shipping and response but as of yesterday PayPal has declined purchasing from this website based on Violations of User Agreements. They even sent me photos of the figurine as I requested and after a few weeks, it arrived today! Founded in 2008 in Tokyo. Other than that the shipping was pretty fast, and they have good prices. Emi was extremely helpful and I only felt like I actually was getting help once she stepped in. First off I would just like to talk about the site itself. Clear All. I was aware that there would be shipping delays/restrictions so please keep that in mind and inquire before buying. I'm at my third order with them and they have always have been perfect! Solaris was released on LaserDisc in Japan in 1986. Search job titles. They had answers for all our questions. CRITERION CHALLENGE 2021: 35. It offers many figurines for sale in both brand new and pre-owned versions. My second order with Solaris Japan was slightly improved on my first, which took near 4 months to arrive. I've placed several orders with Solaris this year and they've all been great. After receiving the tracking number, it was another approximately 2 weeks for delivery (EMS purchased). We e-mailed Solaris two days ago with photos, as their website states that they need to be informed asap. Particularly now when it takes them 1-2 weeks to ship something, with the delays currently they should offer free cancellations since you can’t use “restocking” as an excuse when it’s clear what you ordered is still sitting on a shelf untouched. As a UK resident, there were no customs or import tax, which is greatly appreciated.Given the circumstances, I am willing to give Solaris Japan a third chance. They never explained why they just declined to send me a photo.Excepting me to pay 15% to cancel my order when they were the one's who could not ship it is insane. no single item I ordered was a fake/replica or broken-Packs always are in immaculate condition when I get them-nice Pointsytem to save some money for the next purchasenegativ:-The prices are a bit higher then on other sites-in germany I have to get my packages always from the customs office (+high customs fees) but I think thats normal since they send it from japan, nevertheless expensive.-long Waiting but its fine since they send it from japan to Germany.So the negatives are self-explanatory.Its a bit expensive but they are worth my trust and that is the most important point in my opinion. The next figure a normal period my order would not have solaris japan review this.... £65+ when it 's bought for only £25 which feels like a rip-off a fantastic view of Kamogawa river a... 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