3) As a last resort, you could report Ryanair to the regulator or consider a legal route. Las fechas/horas/rutas de vuelo pueden cambiarse hasta 2,5 horas antes de la hora de salida del vuelo (los cambios de nombre pueden efectuarse hasta 2 horas antes del vuelo) a través de 'Mi reserva', a menos que ya haya facturado, en cuyo caso póngase en contacto con uno de nuestros agentes a través de nuestro chat. Apply for a Refund Change your Cancelled Flight One customer reported having luck getting their refund processed in the early hours of the morning when the company’s servers were not overloaded. Has anyone else had the same problem? Email claudia.tanner@inews.co.uk. Here are a couple we spotted: @Ryanair I’m still awaiting a refund from my flights from March. You can do this using a form on the CAA's website. 'Severely mentally impaired' council tax discount, Travel insurance for pre-existing conditions. There are also reports online from passengers claiming that Ryanair had emailed them to state their flights were reinstated with only a couple of hours or minutes’ notice to get to the airport, according to The Independent. Has anyone else had the same problem? I am not interested in a voucher. Find cheap pick-up only items near you - they often attract fewer bids. How much should you be saving for your kids to go to uni? Tools for different credit card types & purchases, Resolver - the automated complaints system. Hallo**I have problems refunding a canceled flight. © 2020 Associated Newspapers Limited. However, the customer service team appear to be untrained, which meant that the problem was not resolved within that time zone and she has effectively been charged for the full flight. All rights reserved. On the Ryanair site, it states that one can make changes to flights within 24-hours. Reason for Refund Request: Flight cancelled Flight delayed > 3 hours & will not travel Request a refund of government tax (unused flight) Death or serious illness of a customer booked to travel Death of an immediate family member not travelling. On the Ryanair site, it states that one can make changes to flights within 24-hours. Ryanair Refund Application Form. Con refund.me tendrás a tu lado un compañero competente que se encargará de todo el proceso de una manera rápida y segura, para evitarte problemas adicionales tras las molestias ya ocasionadas. Our Broadband Unbundled tool finds the cheapest broadband, phone and TV. People have received emails informing them of the cancellations due to the pandemic and offering them the option to have a refund or change their cancelled flight to a future date for free. @Ryanair why does your voucher advert say: "All cash refund requests for flights in March were cleared by 30 June." “They seem to be making it very difficult for customers to get their money back. We may also share information with our advertising, analytics and social media partners for their own purposes. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Martin Lewis VIDEO: Should you pay off your Plan 1 student loan? Martin Lewis is a registered trade mark belonging to Martin S Lewis. It's worth being aware that even after you've got money back via chargeback, the cash can still technically be clawed back if the firm you bought from successfully disputes your claim within a limited period. RYANAIR has found itself in a major dispute with online travel agents over outstanding refunds from cancelled flights during the coronavirus pandemic. If you're considering this, it may be worth first contacting the CAA's advice and complaints team on 0330 022 1916 to discuss the situation and whether there might be another way to resolve it. Todos los vuelos de Ryanair se pueden cambiar pero no pueden ser cancelados. I can see that you had a very similar problem. Your bank will try to get money back from the bank of the firm you bought from – see our Chargeback guide for full info. Flight Reservation Number: What is this. If all else fails, the CAA says disputes with airlines can be escalated in a small claims court – so you could consider challenging Ryanair legally, though you'll need to weigh up whether it's worth doing this, especially as Ryanair has promised to pay refunds to those who want them. This is, on the face of it, against EU rules, and has instigated an extensive backlash from passengers who just want their money back. Claim a year's worth of tax relief, Martin Lewis: How to reclaim £100s of credit from your energy firm, Martin Lewis: What happened to my pledge to give £10m to charity – 2021 update. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. Please read the Full Terms & Conditions, Privacy Policy, Cookies Policy, How this site is financed and MSE's Editorial Code. I’ve tried calling customer services and using their chat bot but couldn’t get through. Travel, with eight out of 10 customers saying they were dissatisfied with the refund service they received after their flight was cancelled in 2020. Ryanair has axed a large number of flights due to the coronavirus pandemic, and under EU law, it's obliged to give anyone who has a flight cancelled the option of a refund. By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. Do you have a real life story? It says affected customers should get in touch with their online travel agent to ask them to co-operate with Ryanair to process the refund. – Ryanair expects to have processed over 300,000 alternative routings or refunds for customers (over 95% of affected customers) by the end of this week – within 6 days of customers being notified of these flight cancellations. Ryanair has reportedly refused cash refunds. Ryanair also claims that a "significant minority" of its refunds are being blocked due to unauthorised online travel agents providing fake email addresses and virtual credit cards which can't be traced back to consumers. MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. For cancellations announced on 18 Sep: – All 315,000 customers received email notices – Over 308,000 alternative routings or refunds (over 98% of affected customers) have now been processed – The remaining 2% of customers (less than 7,000) have yet to contact Ryanair As well as the poor travel survey results, we've seen several reports on social media from customers who claim they're still waiting for March refund requests – even though Ryanair has said these should all have been paid. Don't miss out, The coronavirus outbreak is causing major travel disruption around the globe, Travellers arriving into the UK from the vast majority of international destinations - including those returning to the UK - will be required to show a negative coronavirus test result from next week to help protect against new strains of coronavirus, Holidaymakers who apply for a European Health Insurance Card (EHIC) to get free or discounted medical care while within the EU will now be given a UK Global Health Insurance Card (GHIC), A major new survey by MoneySavingExpert.com has revealed which travel firms are least likely to have paid out full refunds for trips cancelled due to coronavirus, Travellers arriving from 22 countries with known coronavirus variants will need to quarantine in Government-provided accommodation such as hotels for 10 days, the Prime Minister has confirmed, Shoppers could see the contactless card payment limit rise from £45 to £100 under new rules being considered by the financial watchdog, We've looked at the top tourist destinations to sort out where you can go without needing to quarantine. Emails received by passengers booked to fly suggest that the airline is unable to process cash refunds due to not having staff to process the payments. By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. Can everyone affected by Ryanair’s website not processing refunds please like and retweet this message so we can gain some traction with the MSM. Ryanair claims it'll clear 90% of its refund backlog by the end of July – here's what to do if you're still waiting. What can I do to solve this issue? Editor-in-Chief, Marcus Herbert. There’s just no communication at all.”. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. On the Ryanair site, it states that one can make changes to flights within 24-hours. Ryanair cancelled the flight. I have only the fax number. Ryanair told the paper: “These flights were reinstated for repatriation purposes.”. Your bank will try to get money back from the bank of the firm you bought from – … This isn't a legal requirement, just a customer service promise, but it means your bank will try to get money back from the bank of the firm you bought from – in this case Ryanair – and you can try it on debit and credit card purchases. Patricia Watson, from Llandudno, Wales, also spent days trying to get a refund on a cancelled Prague flight – finally she got through today but has hit out at the length of time her refund could take. Ryanair has been accused of “making it difficult” for customers to obtain a refund after their flights were cancelled amid the coronavirus outbreak. What can I do to solve this issue? Top 15+ holiday destinations from the UK – where can you still travel to? We want everyone to enjoy using our site but spam, bullying and offensive comments will not be tolerated. We may also share information with our advertising, analytics and social media partners for their own purposes. Find out how much income you keep and how much the taxman takes. Sorry, there was a problem with your subscription. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. The 34-year-old told i he received an email on Sunday to say he could claim his refund but despite multiple attempts he’s been unable to get it processed. There was also a petition about the issue, started a couple of days ago, that’s been signed by more than 800 people. But if you desperately need the cash, or Ryanair has missed its deadline to pay your refund (for example, if you're still waiting for a refund from March), there are steps you can try: 1) Try to contact Ryanair – live chat may be best. Shows which top cards and loans you're most likely to get. However, many have taken to social media to report that they are getting error messages on the company’s website when they try to apply for the refund. This is an open discussion and the comments do not represent the views of MSE. However, the customer service team appear to be untrained, which meant that the problem was not resolved within that time zone and she has effectively been charged for the full flight. Ryanair cancelled flights: Airline launches new system so all customers can get refunds RYANAIR is just one of many airlines that have been forced to cancel … The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it? Mortgages, credit cards, loans, payday loans, car finance and more, Amazon Warehouse – get returned items or mildly damaged products for knock-down prices, 10-piece Lottie London cruelty-free make-up bundle for £19 all-in (£50ish bought separately), Meerkat trick: Spend £2ish to get 2for1 at cinemas AND restaurants for a year, 20 tricks to access 1,000s of free e-books & audiobooks. Hi, My flights FR5677 and FR5676 were cancelled because of Cov19. James Tagg paid £900 – £180 per person – to travel to Prague with his party of five for a stag do on 27 March. I have received the same automated email a couple of times since to tell me your working through backlog. Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. It is very complicated to contact with your costumer service. Update 28 April 2020: If you're still chasing a refund for a cancelled Ryanair flight, also see our new Ryanair refunds tricks news story. 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