We can accept cancellation , but follow too many cancellations of pre order not pay , we can close your account definitively. It's raining SOC PREORDERS and DX VF-1S ROY FOKKER is coming. Dispatch from inward office of exchange : Your package has been dispatch from your country's post office. How to buy on Nippon-yasan? Please do not buy any item from this website. 29 talking about this. I never had problems with NY before, sometimes they ship on time, sometimes they ship late - like my SOC Dairugger. Many people in the figure collecting community have been having some variation of the same problem this year. Sorry to hear that, Borg. They have the online chat, but those guys cannot do anything other than escalate your ticket. 13. I just got an email that Nippon Yasan as cancelled ALL my pre orders (I had like 18 pre orders open!!!) Here all information: https://www.nippon-yasan.com/lang-en/content/34-Transi-logistic. We do not accept cancellation for order already paid whatever will be the reason of the customer, it’s the same for pre order already paid. 17. If you did not receive your order, please come back to us soon as possible, and we will help you in this matter to find your parcel in case it’s possible, or open a claim with the shipping company if it’s necessary and if the delay to contact the shipping company did not expire( one year starting on the shipment’s date), You have to contact us in this case and we will open an investigation with the shipping company If the shipping company conclude also your parcel has been stole or lost, a compensation will be made based on the insurance of your parcel. Total It's unfortunate that such a shoddy seller might be the only chance someone has to get something. Ordered, took my payment and sat on it for 1 month. www.robotjapan.proboards.com/index.cgi?board=RBay&action=display&thread=15021&page=1, cdn.mobilesyrup.com/wp-content/uploads/2020/07/nes-lego-set.jpg. it is unacceptable not to have any response from you since ticket 2020-09-05! Toysdaily? All the orders with items in stock ordered with an item in pre order will be sent with the pre order. nippon yasan didn't tell me visibly beforehand that the stock item will be shipped together with the pre-ordered one (7 months later) support's answer to any requests was just: "no" tl;dr: horrible support, shipping details hidden regarding pre-orders. To the OP: You should have credit card protection offered directly from Visa/Mastercard/AMEX that is linked to your PayPal. You made a mistake in your email address or your password, your account has been closed due to a paypal dispute , chargeback or too many cancellations. Has anyone here ordered the GX-68 reissue from Nippon-Yasan? It the same for a pre order with products release at different time. Yes, our team checked each product are sell in the category pre owned to ensure the quality of the product before it goes online. Please Login or Register. E-Mail Hello Thank you for your message This product is new our stock coming from GoodSmile itself plus we are very careful with those You receive a official product unfortunately not well finished but it is 100% it is not a bootleg You will have to check your email account to see the code. Payment process failed : something happened with your payment, it did not work correctly, so you will have to try again or make a new order/pre order. 22. Amiami I'm sure is good too but I was very pleased with how A-E handled my order for DX Voltes. : the processor is checking your payment, after few hours or days depending of which method payment you selected your payment will be release and become payment accepted, if not please contact us and will investigate why we still do not receive your payment. My account is closed, I want to close my account? I had two pre-orders they could not fulfill. For the shipping method, you can ask us at anytime before the order is ship. If is not possible to ship back the order, we will refund the product value only. Joined: Feb 3, 2011 Posts: 7,347 News Credits: 18 Trophy Points: 247 Likes: +6,078. https://www.post.japanpost.jp/ 2020-11-27, https://www.nippon-yasan.com/lang-en/content/34-Transi-logistic. He immediately opened a support ticket with Nippon-Yasan, and this is the entirety of their response. All characters depicted in books, video, games, magazines and manga are at least 18 years old. But a month has passed and they hasn’t been shipped yet. S.H.E. Once I contacted them using their ticket system (some missing parts in an order) and it took maybe ~24h for a satisfying answer. Next to your order number it will say “apply a voucher” please select the voucher you want use inside the list. kimmyangel • 1 year ago • #73863869 I am having the same issue right now with nippon-yassan and the transi logi shipping. Nippon-Yasan. What is your policy about Disputes & Chargeback? There is a lot you CAN do here you just refuse to do anything. I did the ticket thing, and chat thing for a couple of months with no response to my tickets, and the chat was useless. The information that will be transmitted by  you will remain confidential and secure. Just stay away from them going forward because it doesn't seem the situation will get any better with them. Nippon-Yasan.com > Customer Support Ticket System: Current Japanese Time About. Have been waiting for like 2 months now for my package. yes / no Date: 2015-11-18 01:05:10 Name: . set incoming... heya guys... im looking for the large base expansion parts for the Riobot/Sentinel Base... anyone know where i could buy or someone willing to sell/part with thiers. Can I change the shipping address & the shipping method? EMS is still in limbo as far as I know. A package returned to us by the shipping company as undelivered, unclaimed, or a package refused by the addressee for any reason, is not an authorized return. Nippon-Yasan.com. For an order or a pre order you will make on the website, on the Shopping Cart Summary it will ask you “ Customer Discounts Available” click on Add if you want use it. 14. It's not worth it for NY anymore. The release date was changed from 30 IX to 19 X, they still haven't shipped mine and my customer service ticket has been left for six days already. He immediately opened a support ticket with Nippon-Yasan, and this is the entirety of their response. 0¥ Wouldnt recommend them to anyone but different strokes for different folks. kimmyangel • 1 ano atrás • #73863869 I am having the same issue right now with nippon-yassan and the transi logi shipping. So, if their current woes are due to that plus the countless charge backs they're getting, I'm not surprised if they don't have the means to pay for their orders or people to process all the orders being received. I actually had two figures on order, the other was regular retail. We can accept a return only for exceptions as the Maker asked to send back the damage product to us or we asked the customer to send back the product for a specific reason. Instantly I filed a case with pp and got my money back very quickly. If you finds that one or more products to your order is/are missing, you have to inform us immediately, so that we can proceed quickly to the correction of this or these forgetting (s). 21. Payment accepted : we receive correctly your payment, we will process soon to the preparation of your order. You will have to do it inside your account. Sorry that you are going through that but you are definitely not alone. What is the Japan post Tracking Status? Can I use a discount code for a pre order not pay? I'm on the same boat as you and many others that have ordered something and have still yet to receive it. After the payment, the modification of the shipping address is not possible. Printer friendly version Message: They obviously have no concept of business. I wouldn't recommend using them ever again. I contacted Nippon Yasan and they told me to pay for shipping again, which sucks but understandable as it is not their fault. Problem with Nippon Yasan is that you have to BABYSIT THEM, because they only told me anything was wrong only because I asked via multiple support tickets. Nippon-Yasan Coupon is a great store to go to get quality supplies for you from Baby & Kids. Please refer to the shipping page : Delivery Information, Please refer to the shipping page: Delivery Information. Direct Import from Japan! : we receive correctly your payment, we will process soon to the preparation of your order. However, this year, just last month, I placed two orders on Nippon Yasan for figures that were in stock. I had to wait about 2 months after release day to get mine from Nippon Yasan and I was only able to get mine so early from them because I sent them 2 or 3 support tickets asking what it would take for them to send it to me. You will have to send us a message trough our ticket system to ask us to do it. Join the 168 people who’ve already reviewed 株式会社 Nippon-Yasan.Com. Some images are property of their respective copyright holders, and not used for commercial purpose. Required fields are marked with * For very Important Emergency Issues please call us! They used to be good, if a bit slow, but they've gone downhill in the past year. Some have resorted to going through paypal or their cc company to get their money back. I'm pretty certain they took my money, but weren't able to secure enough stock to fill my order for the TWE figure, and are playing a game to hold onto the money. Average rating. Your package arrive at the office in charge to ship at the international level. The status of my order/pre order is canceled? I won't be. Tokusatsu, Super Sentai, Kaiju, Ultraman, Garo, Kamen Rider. SSL/TLS is the technology used for securing and encrypting sensitive data as it travels between Nippon-Yasan.Com and the Payment Company Systems. If you can't get a charge back, you're basically screwed out of your money. How behind they are in receiving stock may also depend on other factors such as do the shipments come directly from the factory or does it make a pit stop somewhere else in Japan. Shipping Bootlegs were sold from this store BLOG #16178. OCProwl, Jan 6, 2021 #160. Slow response times, closing tickets without a response etc. 16. The store credit is no good because they don't ship! My order have different release date or pre order and stock product. A while ago I placed an order for a huge Sakura figure (Cardcaptors Sakura). We reserves the right to ask you for additional information in order to check the correspondence between the credit card used and  your identity. 23 reviews for Nippon-Yasan, 1.9 stars: 'I have made a purchased on 15/06/2020 which until now I have not received my item. I also had a big issue with NY when I preordered the gx-71 reissue and gx-88. I asked them to sent me the shipping fee but they NEVER responded. If I have to order from japan I would go Anime Export, bandaishop(I think its called gundam shop now) or HLJ. Never. I went through my cc company to get a charge back, but it's still unresolved. 19. What sealed the deal for me is when I saw others getting their gx-71 shipped and received and I asked them why hasnt my order shipped after 2 weeks and they said they were waiting for their shipment to arrive. There are threads on macrossworld dedicated to complaints about Nippon Yasan. Click here to remove banner ads from this forum. Used to use Nippon Yasan a lot but sometime towards the end of 2019 they went to shit. www.nippon-yasan.com Your package has been delivered at the final address. The use of TLS prevents man-in-the-middle attacks (MITM), which occur when bad actors secretly intercept and possibly modify sensitive user data and credentials via insecure networks. The other figure never changed status. Haven’t ordered from them in awhile but I definitely won’t be using NY as an option anymore. Name. Nippon-Yasan.Com are doing sales and promotions sometimes. Nippon-Yasan.com > Customer Support Ticket System > Submit a ticket : Use this form to submit a support request. With the widespread of Covid-19 the Japanese postal services are severely cut back! As others have stated, the general recommendation these days is to steer clear of Nippon Yasan. We reserves the right to ask you for additional information in order to check the correspondence between the credit card used and  your identity. If you received a wrong product, you have to inform us immediately. Yes it’s possible before the payment. Anybody else order their digivice through Nippon Yasan? 0¥ NY cancelled my account - but hey, I won't be using them anymore. Please activate JavaScript in your browser. We are contacting you regarding this order. We will check our records and process to send the correct product if we find that an error has been made. Unfortunately we cannot give more time to make the payment of your pre order. Nippon-Yasan are straight up crooks now. Multiple tickets opened... and all they say at the end is sorry for the inconvenience. Anyway, after seeing some complaints, I ordered some MP transformers from them and a figuarts Vegito, paid the pre order but man, no communication or whatsoever for a month, so I filed a complaint to my CC provider after reading lots of complaints from them lately. Placed on the site may be subject to taxes and customs duties that are imposed when the reaches. A big issue with NY before, sometimes they ship on time, nippon yasan ticket... Diecast action figures your identity time, sometimes they ship on time, sometimes they ship -! A payment waiting on resolution actually had two figures on order, can. 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