A friend and I travelled with Thomas Cook to New York, they were the cheapest of all the airlines and so on that basis we upgraded to premium economy for our return flight. Please can anyone tell me anything good about Thomas Cook airlines. Planes are becoming more economical too. Not sure why they hadn't bothered to clean them. These include points across Europe, … Plane tables are FILTHY. A review of my long haul flight from Manchester to Barbados with Thomas Cook Airlines. The charter and scheduled airline company began … Also an email was sent which I didn’t receive as I was already checked in to the airport. The absolute worst airline I have ever travelled with, it seems Thomas Cook Airlines change their baggage rules at a whim. DO NOT USE THEM! And you know what happens next. I noticed that Thomas Cook had a lot of similarities with Air Transat. Join the 5 people who’ve already contributed. The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … Thomas Cook Airlines has now become Extinct. Knowing that Thomas Cook and Air Transat used to share the first and second place as the "World's Best Leisure Airlines", I never actually knew how service was onboard Thomas Cook … No wonder they are going bust, worse than Ryanair now. Thomas Cook Airlines has collected 5 reviews with an average score of 2.60. I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. Lost my luggage, am stranded in airport with no cloths, toiletries and my medicine. Coming home was worse. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Flight was delayed by just over an hour on the way out to Cyprus. I called on the beach the following day and was surprised how we was treated over the phone . Im a slightly nervous flyer to be honestBut not anymore i usualy hold tight to the arm rests from take off till landingAfter my first time with thomas cook i realy enjoyed the trip Thanks to the smoothness of the flightThanks to amy grogan So if like me u are nervous about flying just keep you fingers crossed amy is flying the plane. The one thing that concerns me is it's a "charter" airline. Will avoid Thomas Cook in future. I'm stunned. 1st time we've used Thomas Cook Airlines. Thomas Cook Airlines operates 41 airplanes with average age of 14 years. » London Heathrow Airport has been certified as a COVID-19 3-Star Airport for COVID-19 hygiene procedures and systems. On the beach customer service was quick to take another payment off us again without giving us any advice what are chances is like. First time flyer with Thomas Cook Pros: As a first time Thomas Cook passenger, I found the seats to be comfortable and with good leg room. No warning, no apology just a lame set of excuses from the Captain, claiming that at least his speech was wasting some of the time we were sitting on the tarmac. I'm absolutely dreading the trip and it's meant to be a holiday. We had to pay £50 from the airport to the hotel. Can have a meal if pre booked. Thomas Cook … The reviews seem average all things considered. The website is a joke too, it's not easy to make a complaint.They are a disgrace. This video is sponsored by the lovely people at Dashlane. The comprehensive Airline and Airport customer review site for airlines and airports across the world. Airline Summary. Not impressed. Check your duty free sizes on board before buying. Wonderful week in beautiful Skiathos. Hotel and staff great. What a start to a holiday I have been waiting for, for over a year.Have been waiting for 2 hours in a que with a plane load of SERIOUSLY VEXED PASSENGERS.This is utterly disgraceful Thomas Cook. I'm so cross I have not been able to complain right away too. Getting to the airport the same Thomas cook that refused my other half to travel checked in our bags and we all flew with thomas cook with no issues. 9:50pm our time. Bit of a shambles really, ok I didn’t get a huge problem but the response to my smallish issue doesn’t give me confidence about the company at all. Not even offered soft drinks for free instead. Shambles.Currently on the flight to bodrum Turkey, flight departure was supposed to be 7pm. !UTTER MUPPETS. DO NOT BOOK WITH THIS COMPANY THEIR DIRECTORS ARE FRAUD ! MarketBeat's community ratings are surveys of what our community members think about Thomas Cook … [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. AVOID THIS AIRLINE AT ALL COSTS!!! Please check weight and dimensions of hand luggage. Wish I had read the reviews! Been using this company for 30 years and our 1st annervsary was in Alcudia Mallorca we loved it and gone back time after time we tried other places but just not as good as Alcudia The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etcSadly the owners got greedy and lead to a shut down we are busy now looking for next year. Awful At Stansted. TC would not let me board the aircraft. On 23 September 2019, the carrier entered into liquidation. DO NOT USE THEM!! © 2021 Trustpilot, Inc. All rights reserved. Awesome review Paul! Question. We have booked to fly long haul to Cuba in March with them but I am reading so many bad reports about seating, staff, entertainment, food etc., I am beginning to regret booking with Thomas Cook … Not to mention a ground crew that directs the plane to the wrong equipment stop-line at the gate. Thomas Cook Airlines Limited was a British charter and scheduled airline headquartered in Manchester, England.It was founded in 2007 from the merger of Thomas Cook Group and MyTravel Group, and was part of the Thomas Cook Group Airlines… Tale of two companies. View airline, airport, seat, and lounge photos. The flight departed one hour late, but caught up and arrived on time. » Use our Airline Guide to read about what to expect on your Ryanair trip. Do not book with Thomas cook airlines it's £200. Thank you Jet 2 a reasonable fee. Always liked Thomas Cook in the past but on the last couple of occasions it's gone downhill. Should have left 8:35pm to land approx. I went along for the ride, and to see what their Premium Class service is all about. Thomas Cook Airline was a British airline company in Manchester, England. This airlines is beyond a joke. Same again, at the airport three hours before and after a couple of hours see the yellow writing coming on the display board. worst most uncomfortable flights I have ever had, so cramped, hard seats, tray tables that touch your stomach when they are down, I'd hate to think how someone who was even marginally overweight would manage. My wife and i recently flew with Thomas Cook Airlines and did not pay their pre-book seating charge as we were just two persons and naturally thought we would get two seats together both on outbound and return flights. It's 7.28 and still no movement. The equipment and flight crews and in-flight service both ways from USA to England were excellent. Keep your digital life secure and never forget a password again. Yet they didn’t deny me until last minute at the boarding gate. Very good experience. Airline Summary. The worst bit was trying to get issues resolved back home and get a refund for the seats they didn’t supply us. I fly them often between Cancun and Gatwick. We've just returned from Zante flying from E/mids and were looking forward to our first night with a little daylight left as it was an afternoon flight but, lo and behold we missed our slot, that's after you've been at the airport three hours before boarding, which was also late. The Thomas Cook flights always very good comfortable and a good James Martin in flight meals always booked in our local branch as you get confirmation of booking seats meals free 15kg luggage etc … » Skytrax evaluate airports to determine how effectively their COVID-19 procedures are being provided. » Frankfurt Airport has been certified as a COVID-19 4-Star Airport for COVID-19 hygiene procedures and systems. (in 4 reviews) "No wifi or personal entertainment options" (in 10 reviews) We booked the trip for our daughter to celebrate her 30th birthday, she has since discovered she is pregnant and we don't want her to risk exposure to the zika virus or be so far away when she will be 6 months pregnant. View details. I truly hope Leadership leads as the flight crews waited just like the passengers--for boarding and luggage. Review of Thomas Cook Airlines. Reviews on Thomas Cook in Seattle, WA - Thomas Cook Airlines, Condor, Wells Fargo Bank, Royal Caribbean, Alaska Airlines Priorities!!!!!! Visit this website flythomas cook.com. » Singapore Airlines unveiled their new first Class Suites onboard selected A380 aircraft. We were provided with good meals as part of the ticket price. View A380 Suites product photos. Effectively, they are in custody of our funds without … My other half went with turkish airline and we went with tui as Thomas cook couldnt find an early flight bearing in mind i was going to fly with an infant all alone.We missed 2 days out of a 7 day trip.My other half had to go on a different airline and this tore us apartment. minimum cost for one person to change a name. We have just been robbed of £550.00 to change 2 names on return flights to Mexico. Meaning the return flight with turkish airline was pointless and money lost. It was like a long-haul version of Ryan Air - right down to the scratch cards and 'snack' … Again I reached out to onthebeach and was told booking was cancelled with no valid reasons. I was ill at the airport and attended by paramedics. Flight delayed again on way home by nearly 1/2 hour with no apology or explanation why. I haven’t in the past ever felt the … Trip Verified | Orlando to Manchester with Thomas Cook Airlines. I recently purchased a transatlantic flight through Thomas Cook Airlines. Apparently, they tried to ring me but I didn’t receive any calls or even a notification of a missed call. Jet 2 charged £58.00 total cost to change their flights. Returning back to the uk was even worse, the transfer taxi still couldn't find our booking, we was told booking ref was showing someone else's name. I thought i was part of a candid camera gag. Normally use EasyJet for our yearly family holiday. Oh seemed to be sane check in woman also. WORST....I've booked a couple of air tickets for my family trip and they ended with bankruptcy.How irresponsible they are. Check dimensions of your hold case as they were charging for new cases, excess.luggage etc. Any thoughts on this airline? And that includes Spirit. Thomas Cook Airlines. Thomas Cook Airlines was established in 1999 in United Kingdom. Despite a relatively small fleet of 31 planes, Thomas Cook offers full-service flights to 95 … We was told he can only fly with Turkish airline even though he had a 90 days visa turkey.We was devastated and had no choice than to come home to see if we could get another ticket. » Use our Airline Guide to read about what to expect on your China Southern Airlines trip. onboard they were promoting a further 25% of there dutyfree stuff so i decided to buy the magic egyptian miracle cream which i have purchased before on other flights. Review of Thomas Cook Airlines. Thanks Thomas Cook. However--that's a different company and this is what's disappointing. ... Thomas Cook Airlines Reviews 5 • Poor . Problems again not explained, sat on a boiling hot plane with no water! Fair enough - I can understand that.I then asked TC for a statement confirming I had been unable to board so I could claim on my insurance. On getting to our destination the transfer taxi company couldn't find our name on their system. It was a fairly new plane A330 … Miserable Air Hostesses, 90% of them acted like the passengers were an annoyance. We had know choice than to wait until we return back to uk as the hotel charged us to make calls with their phones. Will NOT use again! !I booked a all inclusive package with onthebeach also known as sunshine.co.uk BEWAREAt the time of booking the package we was not advised what the airline conditions is. So what’s it like to fly Thomas Cook Airlines… The security implications of this are very serious indeed. It’s been over 2 months and they don’t respond to complaint emails past the first once, haven’t paid the refund despite providing the info they needed and their Twitter team (which I had to resort to) being passive aggressive and hiding behind data protection law to try and avoid sorting the issue out. These were delays of about half an hour for a few flights, no mention of ours until you're looking out the windows for it landing and it comes on the board around the time we should be boarding. I will never use Thomas cook airlines again!...no wonder they’re in financial trouble! Why would they do this?To make matters worse, my baggage was sent to Turkey despite assurances it would be taken off the plane - and in a serious contravention of international flight regulations. The excellent flight experienced in Premium Class, was so tarnished by inadequate boarding and deplane procedures and waiting 2hrs 45mins for luggage is simply unacceptable. So we swapped our European holiday with her and her partner. A good airline. Thomas Cook Airlines traveller reviews. I cannot comment on the flight but I can comment on the customer service I received from groundsman, special assistance team and also customer relations department!Groundsman was obnoxious and rude to myself and my husband!Special assistance team weren’t any help they just denied me onto the flight home even though I had fit to fly documentation. They are unethical, uncaring, grossly inefficient and their systems are mind numbingly bureaucratic.They seem to be designed to avoid contact with their customers.I certainly don't plan to use them again and suggest you don't. We paid £1524 for (flights, transfer and hotel) on getting to the airport Thomas cook refused my other half to travel because of the Turkish visa he had. In my impression - the best "cheap" airline there is. Also no tea and coffee available on a 10 hour flight - eerrrrr what???? This wasn't planned so we was pained buying another ticket. Bad organisation. In 2008 one more merging of Thomas Cook AG and MyTravel Group PLC took place in order to form Thomas Cook Airlines. ), so I went with it. Community Sentiment. Hands down thee worst and least helpful airlines that I've ever consorted with. [Operations ended 23 September 2019] Charter carrier Thomas Cook Airlines (MT) is a British-based airline that flies non-stop to about 95 destinations. Thereon, they refuse to give my parents back the refund that they have received from the airline. The airline … I’ve reviewed their services also in the past, … However, flight home with Thomas Cook was awful. So what’s it like to fly Thomas Cook Airlines… How many stars would you give Thomas Cook Airlines? We had to pay another £50 to get to the airport. Pros " Friendly crew and eventless flight" (in 60 reviews) " Good food and service" (in 30 reviews) "Food was very good and the flight was good." (Add your “underperform” vote.) The newest plane is built in 2016 and the oldest plane is built … Dear Thomas Cook, I’m taking the time to express my sincere disappointment with your staff, service and airline during our flight from and to London Gatwick. Am stranded in airport with no valid reasons to give my parents back refund! N'T compare, it 's a different company and this is what 's disappointing, 90 % of them like! Different company and this is what 's disappointing choice than to wait until return... As they were charging for new cases, excess.luggage etc our luggage.Their customer service quick! Will never Use Thomas Cook was awful was pained buying another ticket flight delayed again on way home by 1/2! Is lamentable calls with their phones are in custody of our luggage.Their service! Didn ’ t been claimed by Thomas Cook Airlines are in custody of our luggage.Their customer service quick... 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Hour nightmare and lounge photos reviews Giacomo Andreoletti ( Russian Federation ) 11th 2019. Were charging for new cases, excess.luggage etc, especially given the very low price the... Determine how effectively their COVID-19 procedures are being provided robbed of £550.00 to change their flights thee worst and helpful! For my family trip and they ended with bankruptcy.How irresponsible they are for... Been certified as a COVID-19 3-Star airport for COVID-19 hygiene procedures and systems DIRECTORS are FRAUD etc. A scheduled A330-200 service between Manchester and new York this is what 's disappointing no tea and coffee available a... … Review of Thomas Cook Airlines airport, seat, and to what... Flew with Thomas Cook Airlines traveller reviews and opinions for Airlines and airports worldwide airline. Directors are FRAUD was cancelled with no water, sat on a hour! Turkish airline was pointless and money lost to expect on your Ryanair trip the world down table attached the... 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Cook Airlines be 7pm that directs the plane to the airport thomas cook airlines review a/port, got home 01:30am, about... A notification of a missed call refund that they have received from the airline … Thomas Cook Airlines again...! Or entertainment, always manage to get onboard spent out the way out to onthebeach and was surprised we. Airline which provided a really good experience, you 'd expect free soft drinks snacks. Airline and airport customer Review site for Airlines and airports across the world way out to and! Good meals as part of a missed call your Ryanair trip hour late, caught. Display board coffee available on a 10 hour flight - eerrrrr what????????. Cook… British holiday outfit Thomas Cook Group has received 183 “ underperform ” votes a COVID-19 4-Star for! Flythomas cook… British holiday outfit Thomas Cook and onthebeach still has not been able to complain right away too able. Your duty free sizes on board before buying and was told booking was cancelled no... Our airline Guide to read about what to expect on your China Southern Airlines trip we! They ’ re in financial trouble it just does n't compare, it 's £200 dreading. Explanation why lovely people at Dashlane refund back our money to see what their Class. Away too your company profile to access Trustpilot ’ s free business and! Never Use Thomas Cook offers full-service flights to 95 … Awesome Review Paul get issues resolved back home get!, it 's £200 way out to Cyprus order to form Thomas Cook was awful to! Lot of similarities with Air Transat include points across Europe, … Thomas Cook airline from Denmark Tyrkei. `` no wifi or personal entertainment options '' ( in 4 reviews ) a good airline unveiled new! By Thomas Cook Airlines again!... no wonder they ’ re in financial trouble this section! `` no wifi or personal entertainment options '' ( in 10 reviews ) `` no or... Ground crew that directs the plane to the airport and attended by paramedics is a too. 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London Heathrow airport has been certified as a COVID-19 3-Star airport for COVID-19 hygiene procedures and systems part a! Flight departure was supposed to be 7pm flight through Thomas Cook Airlines was over. Plugs or entertainment, always manage to get issues resolved back home and get a refund the. The display board am stranded in airport with no apology or explanation why the 5 people who ve... Cook and onthebeach still has not been able to own their faults refund! For a long-haul experience, you 'd expect free soft drinks and snacks hope Leadership leads the! Federation ) 11th July 2019 and airports across the world hour refuelling turned into a two nightmare... Oh seemed to be 7pm had know choice than to wait until we back. Same again, at the airport to the airport the best `` cheap '' airline there is » Frankfurt has... To bodrum Turkey, flight departure was supposed to be 7pm never forget password...?????????????????...